Position title
Quality Assurance Coordinator

Job Summary

The Quality Assurance Coordinator is responsible for ensuring  DDDS and TOBOLA’s  quality assurance standards and procedures are met. He / She reviews standards, policies, and procedures, as well as carry out programs to evaluate the effectiveness of existing programs. He /She writes new standards and procedures.  As a leader, the Quality Assurance Coordinator has the capacity to turn a person’s vision into reality, influence others and effect change.


Essential Job Responsibilities

  • Support and implement the TOBOLA mission while empowering each person supported to direct his or her own life.
  • Maintain supports in compliance with DDDS Licensure Standards and any other standards and regulations which apply.
  • Hire, evaluate, reward, discipline, and terminate employees within the Quality Assurance department
  • Plan, encourage, and support training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, mentoring and workshops.
  • Complete required documentation in a timely manner.
  • Participates in Leadership meetings as requested by the Executive Director or designee.
  • Maintain optimal communication and cooperative working relationships with the team, family, guardians and other stakeholders.
  • Always represent TOBOLA in a positive and professional manner.
  • Computer skills including but not limited to Microsoft Office, web-based applications, general windows skills.
  • Interprets and implements quality assurance standards within the organization to ensure quality care to the clients:
  • Reviews quality assurance standards, studies existing organization policies and procedures.
  • Develops and Conducts customer and employee satisfaction surveys to evaluate effectiveness of quality assurance program.
  • Writes quality assurance policies and procedures.
  • Reviews and evaluates clients’ records, applying quality assurance criteria.
  • Selects specific topics for review, such as problem procedures, Medication management, Incident reports., high risk cases, or other factors.
  • Compiles statistical data and writes narrative reports summarizing quality assurance findings.
  • May review individual’s records, applying utilization review criteria, to determine need for admission and continued stay in hospital.
  • Establishes and maintain site specific monthly QAPI meetings,
  • Develop, initiates, and follow up on all improvement plans for deficiencies from company and DDDS audits
  • Inspect and evaluate procedures and processes for production.
  • Analyze data, create reports and communicate feedback.
  • Train teams to reduce quality problems and increase understanding of quality goals.
  • Document current state, risks, and process improvement goals.
  • Perform other duties as assigned


The Quality Assurance Coordinator work environment may vary widely each day. He/she may function within a person’s home, including the kitchen and specially equipped bath. He/she will be expected to travel in between sites and for business both in and out of state. Hazardous material exposure is generally limited to household items such as cleaning items.  The duties may present an exposure to blood borne pathogens.


The Quality Assurance Coordinator will maintain all state/TOBOLA mandated trainings as per TOBOLA policy.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions.

  • The ability to physically assist people out of a structure in the event of an emergency.
  • Communicate effectively using English both verbally and in writing
  • Sufficient strength to lift up to 50 pounds for intermittent/ occasional periods and as necessary
  • Sufficient dexterity to operate standard business equipment and other specialized equipment
  • Vision for everyday reading and the ability to drive as determined by each state.
  • Stand/sit for extended periods of time, possibly up to 6 hours at a time.
  • Bend to the floor
  • Reach above waist level for example, to put groceries away on a shelf
  • Twist at the pelvis
  • Climb stairs
  • Walk ½ mile
  • Kneel to perform CPR
  • Move without restriction to perform essential job functions


Minimum Qualifications

Education and Experience

  • Bachelor’s Degree in human services, Business Administration, or related course (Preferred)
  • Associate degree in Human Services plus minimum 2 years experience working with Individuals with disabilities
  • 3 years working in human services, preferably with adults or children with disabilities
  • High school diploma, or equivalent with 3-5 years progressive experience in human services
Job Benefits

Company Paid Employee Medical Insurance

Dental Insurance


Paid Time off

Paid Holidays

Voluntary Life Insurance


Human Resources

Phone - (302)389-8448 ext 1

email - humanrsources@tobolainc.com

Employment Type
Job Location
Dover, DE
Working Hours
8:30AM - 5PM (Partial Remote possible)
Date posted
February 26, 2021
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Position: Quality Assurance Coordinator

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